Shipping policy

Last updated: 12 November 2026

Each VelvetHush order is made to order and sent from our fulfilment partner, Selfnamed.

Processing

Orders of up to twenty items are typically prepared in two full working days after payment is confirmed. Larger orders take longer to prepare. Dispatch follows on the same working day the order is ready.

Delivery

Once prepared, your parcel leaves the fulfilment centre closest to you: Charlotte, North Carolina for the United States, and Riga, Latvia for the European Union, the United Kingdom, Norway, and Switzerland.

Standard transit times, in working days after your order has been prepared, are as follows.

United States: 2–5
United Kingdom: 4–7
Latvia and Lithuania: 2–3
Belgium, Denmark, Estonia, and the Netherlands: about 4
Czechia, Finland, Germany, Luxembourg, Poland, Slovakia, and Sweden: 5
Norway and Switzerland: 5
Bulgaria and France: 6
Croatia and Hungary: 7
Ireland, Italy, Slovenia, and Spain: 8
Portugal and Romania: about 9
Greece: 11

A typical order of one to five items therefore arrives about four to seven working days after purchase in the United States, and about six to nine working days in the United Kingdom. Times elsewhere in Europe follow the transit figures above, plus the two working days of preparation.

These are estimates. Delivery may take longer during busy periods, or if a delivery attempt is unsuccessful. Cyprus and Malta are served on an express service of one to three working days; a standard transit time for those countries is not published. A standard time for Austria is also not published; express delivery there is listed as one working day.

Where we ship

We ship to mainland addresses in the United States, the United Kingdom, every country in the European Union, Norway, and Switzerland. We are unable to ship to islands or offshore territories, or to a mail-forwarding service.

Cost

Shipping is calculated by destination and the weight of the parcel. The amount is shown at checkout before you pay.

Orders fulfilled within the United States or the European Union typically travel within the same region. If any import duties or taxes are charged on arrival, they are the recipient's responsibility.

Tracking

You will receive a tracking link by email when your order ships. Parcels to the United States travel with UPS. Parcels to the European Union and the United Kingdom travel with FedEx.

Lost or damaged parcels

If your parcel arrives damaged, or does not arrive, please write to us at elenbeautycare@gmail.com with your order number. For damage, please include clear photographs of the item and the shipping box.

We will arrange a replacement at no cost. Please contact us within one month of delivery for a damaged parcel, or within one month of the estimated delivery date if a parcel is lost.

If a delivery cannot be completed and the parcel is returned, we will write to you to arrange a reshipment to a corrected address in the same country.