Refund policy

Last updated: 12 November 2026

We want you to feel settled in your ritual. If a VelvetHush product is not right for you, we offer a thirty-day satisfaction guarantee, even if the item has been opened.

How to request a refund

Please write to us at elenbeautycare@gmail.com within thirty days of delivery, with your order number and a brief note about the item. We will refund the purchase to your original payment method.

Opened products

There is no need to ship opened skincare back to us.

Damaged or incorrect items

If an item arrives damaged, faulty, or not as you ordered, we will replace it at no cost. Please include your order number and, where you can, a photograph of the item and its packaging. You may choose a refund instead.